The Frequently asked questions are divided into Administrative and Technical.
All questions are linked to an answer below:
Administrative FAQ's:
What should I do if denied access via FTP or to "stats"? How Long Does It Take InterNIC to register a Domain Name? Whom shall I contact regarding InterNIC billing? What is your accepted uses and content policy? How do I switch from non-domain to domain account? How do I upgrade from domain plan #1 to plan #2? How do I change billing frequency and mode of payment? How do I update account contact information? Can I change my userid and password? Can I change domain name? Technical FAQ's:
Where can I find documentation for preinstalled scripts? How do I implement custom scripts? How do I set mail forwarding options? How do I set up and access POP mailboxes? How do I set up email forms? How do I create an imagemap? How do I include TrueSpeech® real-time in my home page? How do I include RealAudio® in my home page? How do I set up autoresponders? How do I implement secure transactions? What type of SSL encryption is used? Can I password protect directories? How do I manage anonymous FTP access? Where can I find an mSQL manual? Answers to Administrative Questions:
What should I do if denied access via FTP or to "stats"?
Be sure to read the FTP tutorial . If you still have trouble, send email to support@oncr.net explaining the problem in detail. Be sure to include either your userid or domain name as well as the current account password.
How Long Does It Take InterNIC to register a Domain Name?
Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@rs.internic.net. Be sure to reference your NIC ticket number when contacting either ONCR or the InterNIC.
Whom shall I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (888)771-3000 or (402)496-9798 and selecting option number 1. In addition, you may email them at hostmaster@rs.internic.net.
What is your accepted uses and content policy?
Online Creations, Inc.The policies and guidelines expressed herein supplement the rights and obligations of the parties under the Service Agreement of even date. This document establishes operating principles and acceptable use policies as they relate to the Customer's use of the Internet and the connection/services provided by ONCR to the Customer under the Service Contract Agreement.
General
The Internet is a voluntary association of users interested in and willing to exchange information and data with other Internet users. At present there is no oversight group providing governance over the principles, policies or procedures for use of the Internet or the information and data accessed via the Internet.
In order to facilitate their contractual relationship the Customer and ONCR wish to define a working protocol of principles and policies and establish operating guidelines and acceptable standards of use of the Internet.
To this end the parties agree as follows:
Principles Governing Acceptable use of the Internet by the Customer
1. Responsibility and Respect - The Internet is a network intended for use by mature, adult users. The Customer recognizes this principle and undertakes at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet user groups. This general guideline carries with it the following specific responsibilities:
a) Knowledge of the Internet - The Customer agrees to obtain a basic knowledge of the Internet and its operating principles and procedures.
b) Improper Uses - The Customer will avoid violation of certain generally accepted guidelines on Internet usage such as restrictions on mass mailings and mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security.
c) Compliance with Laws - The Customer will ensure that its use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortious interference, and export of technical or military data to prohibited countries.
d) Validation of Information - The Customer is responsible for validating the integrity of the information and data it receives or transmits over the Internet.
e) Security - The Customer is required to protect the security of its Internet account and usage. The Customer+s password will be treated as private and confidential and not disclosed to or shared with any third parties.
f) Discretion and Judgment - The Customer is expected to use discretion in the treatment and handling of Internet information and data and to take particular care to insure that adult information is not transmitted to juvenile users of the Internet.
g) Pornography - We adhere to U.S. laws and regulations regarding adult-related material of any nature.
h) Excessive CPU usages - Customers will not be allowed to use excessive amounts of CPU processing on any of our servers or face immediate suspension.
i) Resale of services - Customers may resell web space within their own account, but are responsible for the entire domain site content. Customers may not resell mail services including, but not limited to mail forwarding capabilities, POP accounts and autoresponders. The customer may not at any time resell access to, or use of, ONCR's preinstalled scripts including, but not limited to newcount, imagemap, htimage, cgiemail as well as any custom or personally owned scripts for use by a third party while installed on the web server.
How do I switch from non-domain to domain account?
You need to submit an order by telephone or via email to sales@oncr.net. You will need to re-upload files from the old web site once the new account is activated.
How do I upgrade from domain plan #1 to plan #2?
Send email to sales@oncr.net and be sure to mention the domain name of the account you wish to upgrade. The upgrade does not affect your current account, but rather makes new features available to you.
How do I change billing frequency and mode of payment?
An email will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. We accept all major credit cards or payment by check.
How do I update account contact information?
You can change your billing address and email address in Account Information within your Control Panel. (coming soon) If you have a change of email address, be sure to reflect this new address in your mail forwarding options in Account Settings. We suggest that domain users update the InterNIC database since email is their preferred mode of communication.
Can I change my userid and password?
The userid is derived from the first six characters of your domain name and and cannot be changed. You can change your password in Account Settings within your account Control Panel. Valid passwords consist of no more than eight alphabetic and/or numeric characters.
Can I change my domain name?
In order to change your domain name, you need to submit an order for the new domain via email to support@oncr.net . Be sure to reference the domain name you wish to replace. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to re-upload files to the new account once activated. Please note that the InterNIC will require a registration fee for the new domain as well.Answers to Technical Questions:
Where can I find documentation for preinstalled scripts?
We currently have the following ready-to-use scripts available:cgiemail: forms-to-email
imagemap: multi-clickable images
newcount: "hit" counters
How do I implement custom scripts?
Our servers have the capability to run CGI scripts based on Perl, Unix SH, KSH, CSH, and C/C++ languages. Perl is a our language of choice as it is a world standard and is well suited to CGI. In addition, Perl code does not require manual compilations whereas C/C++ code must be compiled* on our web servers prior to use. If you have a custom CGI script that you need to use, simply upload it to your personal "cgi-local" Here are some helpful tips to follow when installing Perl scripts: 1.Upload to your cgi-local directory to ensure proper file permission settings 2.Upload in ASCII transfer mode (and NOT BINARY mode) 3.The first line of each script must read: #!/usr/local/bin/perl 4.Use the Perl script checker in your Control Panel 5.Reference the script using /cgi-local (and NOT /cgi-bin) If a script calls another file within your account, but the script does NOT require a URL, you need to use the system path.| eg. | /u/web/ | <- if file resides in root |
| /u/web/ | <- if file resides in cgi-local |
Substitute the path to the file beginning with your userid. Your userid is the directory name of your account.
*** ONCR can run only two C/C++ compilations for you. As such, we suggest Perl as an alternative scripting language. A work around may be available to seasoned C/C++ developers -- contact support@oncr.net for more information.
How do I set mail forwarding options?
By default, ALL mail is set up to automatically forward to the email address that was provided when your account was set up. This email address is called the "default" mail forwarding address. This address can be changed in Email Settings within your Control Panel. As such, you do not need to set specific forwarding options for addresses associated with your domain name. (eg. webmaster@yourname.com, sales@yourname.com, etc.)You can also set up to 10 specific mail forwarding options for email addresses which are to forward to an address other than the default.
Additional mail forwarding fields can be added at a rate of $2 per month.
How do I set up and access POP mailboxes?
In addition to mail forwarding options, email can be retrieved from POP mailboxes using a program like Eudora and Outlook Express. You have access to one master POP account and five additional POPs that appear in your Control Panel within Email Settings. Instruction on setting up POP accounts and configuring your mail program is available. (A PPP internet account is required.)Additional POP mailboxes are available at a rate of $5 per mailbox per month.
How do I set up email forms?
You can use the Email Form Generator within your Control Panel to create a basic HTML form within the root directory of your account along with a template which defines the format by which the form data will be sent. You can customize the form and template or modify an existing form to work with the preinstalled cgiemail script.
How do I create an imagemap?
Imagemaps allow the user to click on predefined sections of a graphic picture on your page and have the server respond as if they clicked on a text hyperlink. A complete tutorial is available including a sample imagemap and helpful tools. You are encouraged to review the entire tutorial.
How do I include TrueSpeech® real-time in my home page?
Support for TrueSpeech® real-time audio is available for use in your web pages for all accounts. This allows your users to listen to audio clips on your page after downloading a TrueSpeech audio file. Click here to download a free copy of the TrueSpeech player for Windows 3.1, Windows 95, Windows NT, or Mac.
How do I include RealAudio® in my home page?
Some plans also have the ability to use the more popular RealAudio® server. If you don't know whether your account has this capability - send mail to sales@oncr.net to find out (or check the hosting section of this web site). Once you have created an RA file, follow these instructions to incorporate realaudio files into your home page:You need to create a text file with a ".ram" extension. This text file contains a URL to the realaudio file in the following format:
Note the "pnm:" prefix. Substitute your domain name and userid above. There must be a tilde (~) before the userid. This file can reside in the root directory of your account. The audio file name must have a ".ra" extension.
The HTML file must reference this text file; for example:
*** Important ***
Do NOT use underscore ("_") characters when naming RA files as they will not be interpreted correctly by the .ram file.
How do I set up autoresponders?
An autoreponder is an automatic program that will respond to an email message sent to a predefined address in your domain. This is useful for automatically sending out information via email based on a user's emailed request. More information on setting up autoresponders is available.Additional autoresponders are available at a rate of $2 per addition per month.
How do I implement secure transactions?
Plan 2 Virtual domain accounts support SSL (Secure socket layer) secure transactions. This method allows for secure, encrypted communication between the user's web browser and your web site. SSL requires that a secure host have a "certificate" signed by a company called Verisign. Virtual domain plan #2 users may use our server's certificate or obtain your own if you do not want to use our host name in your URL.
What type of SSL encryption is used?
ONCR provides domains that it hosts with a 512-bit RSA encrypted key and a secure socket layer (SSL) certificate signed by Verisign. The SSL is RSA-encryption based. Our secure server software is Apache-SSL/StrongHold.
Can I password protect directories?
Yes, you can password protect specific directories within your website. You can begin assigning unique ids and passwords by selecting Edit Access in your Control Panel. As such, visitors will be prompted for id and password to gain access to any web page within such a directory. This does NOT affect FTP access.
How do I manage anonymous FTP access?
Virtual domain account users can allow anonymous FTP access to visitors wishing to download or upload files to your web site as if you were running your own FTP server. You can enable (and disable) ANON FTP access within Account Settings under your Control Panel.*** Important ***
Be sure to read the entire documentation regarding anonymous FTP access contained herein beforehand.
By default, all files and directories within your account are set to public read access ON. As such, enabling ANON FTP will allow access to ALL files within your account. In general, you can inhibit access to specific files and directories using the File Manager. Once you enable ANON FTP in Account Settings within your Control Panel, files can be accessed anonymously via FTP client or by using the following URL format:
Anonymous visitors wishing to access your site via FTP client (eg. wsftp) must use your domain name as the FTP hostname, userid of anonymous and password of guest.